Acewin Terms and Conditions — Malaysia Betting Platform Rules

1Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and acewin ("Platform", "We", "Company"). This Agreement governs your use of the acewin website accessible at acewin.pw, the acewin mobile app, and all services, products, and features offered through the platform.

By performing any one of the following actions — registering a new account, logging in to an existing account, making a deposit, using any game or platform feature, or simply browsing content on the acewin website — you expressly and irrevocably agree to be bound by all provisions of these Terms and Conditions, including acewin's Privacy Policy and all other policies linked within this document.

2Eligibility to Become an acewin Member

To register and use the acewin platform, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years of age at the time of registration.
• You must be an individual with full legal capacity to enter into a binding agreement.
• The use of online betting platforms is not prohibited by any law or regulation applicable in your area of residence.
• You are not currently on the self-exclusion list of any recognised responsible gambling programme.
• You are registering in your own name and not on behalf of a third party.
• The information you provide during registration is true, accurate, and up to date.

Acewin reserves the right to request proof of eligibility at any time, including a copy of your identity card or passport, and to suspend account access until satisfactory verification is received.

3Account Registration and Member Responsibilities

Each individual is only permitted to register and hold one (1) acewin account. Owning multiple accounts — whether using the same name, the same phone number, the same email address, the same device, or the same payment method — is strictly prohibited and may result in all associated accounts being suspended or terminated.

During registration, you are required to provide true and accurate information including your full name, date of birth, active mobile number, and a valid email address. This information is needed for the identity verification (KYC) process, which is a mandatory requirement before any fund withdrawal is permitted.

• You are solely responsible for maintaining the security of your account username and password.
• Never share your login credentials with anyone, including family members.
• Notify Acewin immediately if you suspect your account has been accessed without authorization.
• Acewin will not be held liable for any losses arising from the use of your account by a third party due to your own negligence.
• You must keep your account information up to date if any changes occur, particularly your phone number and email address.

4Deposits, Withdrawals, and Financial Transactions

Acewin supports a range of payment methods suited to players in Malaysia, including online banking (FPX), e-wallets (Touch 'n Go eWallet, GrabPay, Boost), and cryptocurrency. All financial transactions on the acewin platform are subject to the following conditions:

Regarding Deposits:

• The minimum deposit for most payment methods is RM 30.
• Deposited funds must originate only from an account or payment method registered in your own name.
• Acewin does not accept third-party deposits.
• Successful deposits are typically credited to your acewin account within a few minutes.

Regarding Withdrawals:

• The minimum withdrawal is RM 50 for most payment methods.
• Acewin targets a withdrawal processing time of under 15 minutes for members who have completed full KYC verification.
• Withdrawals can only be made to the same payment method used for the deposit (for fraud prevention and anti-money laundering purposes).
• Acewin reserves the right to request additional documents before processing large or unusual withdrawals.
• Any bonus funds that have not met the wagering requirements cannot be withdrawn.

5Bonuses, Promotions, and Wagering Requirements

Acewin offers a variety of bonuses to its members, including welcome bonuses, reload bonuses, cashback bonuses, and other periodic promotions. All bonuses are subject to the specific terms and conditions stated on their respective promotions pages, and are generally subject to the following general conditions:

• Each bonus has a wagering requirement that must be fulfilled before the bonus funds or winnings derived from bonus funds can be withdrawn. Wagering requirements are typically expressed as a multiple of the bonus amount (e.g., 20x means you must wager 20 times the bonus amount received).
• Bonuses may only be claimed once unless otherwise stated in the specific promotion's terms.
• Acewin reserves the right to void any bonus if there is evidence of misuse, fraud, or any attempt to exploit the bonus system.
• Unused bonuses will expire automatically at the end of their validity period without compensation.
• Not all games contribute equally toward meeting wagering requirements. Please check the specific promotion terms for each game's contribution percentage.
• Acewin reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6Game Rules and Final Results

All games offered through the Acewin platform — including slots, table games, Live Casino, and Sports Betting — are subject to their respective specific game rules as well as the following general principles:

• The outcome of all games is determined by a Random Number Generator (RNG) independently verified by a qualified third-party audit body. This ensures every game round is truly random and free from manipulation.
• Results recorded by the Acewin system are final and cannot be disputed unless there is verifiable evidence of a system technical failure.
• In the event of a technical failure or network disruption during gameplay, acewin reserves the right to void the affected round and refund the original bet. Winnings recorded during a confirmed technical disruption are not obligated to be paid out.
• Acewin reserves the right to void bets or winnings resulting from the exploitation of software bugs, odds display errors, or any technical vulnerabilities intentionally exploited.
• For sports betting, displayed odds are subject to change until the bet is fully confirmed by the system. Confirmed bets will not be affected by any odds changes after confirmation.

7Prohibited Member Conduct

To ensure a safe and fair experience for all acewin members, the following conduct is strictly prohibited and may result in account termination and forfeiture of funds:

• Registering or using multiple accounts to claim bonuses more than once (bonus abuse).
• Colluding with other players to manipulate game outcomes (collusion).
• Using automated software, bots, or scripts to play or place bets on the Acewin platform.
• Exploiting any bugs, errors, or vulnerabilities in the Acewin platform system.
• Using the Acewin platform for money laundering or financing illegal activities.
• Providing false information to the customer support team or during the KYC process.
• Threatening, harassing, or behaving abusively toward Acewin customer support staff.
• Any attempt to gain unauthorized access to Acewin systems or data.

8Privacy, Data Protection, and Security

Acewin takes member privacy and data security very seriously. All personal information you provide to acewin is collected, stored, and processed in accordance with acewin's Privacy Policy, which can be found at Privacy Policy page ours.

In summary, Acewin is committed to the following regarding your data:

• All personal and financial data is protected with 256-bit SSL encryption.
• Your information will not be sold, rented, or shared with third parties without your consent, except where required by law or for legitimate identity verification purposes.
• Acewin retains financial transaction data in accordance with legal requirements relating to anti-money laundering.
• You have the right to request access to your personal data held by acewin, as well as to request the correction of any inaccurate data.

9acewin's Liability Limits

Acewin provides its platform and services on an "as is" and "as available" basis. While acewin strives to ensure the platform operates without interruption, there are certain situations beyond our control.

Acewin will not be held liable for:

• Any loss or damage arising from internet service disruptions on your end or from your internet service provider.
• Losses caused by device failure, power outages, or other technical circumstances beyond Acewin's control.
• Delays in payment processing caused by third parties such as banks or e-wallet operators.
• Any indirect, incidental, or consequential losses arising from the use of the Acewin platform.
• Third-party content that may be accessible via links within the Acewin platform.

Acewin's maximum total liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the relevant liability claim.

10Account Termination and Suspension

Acewin reserves the right to temporarily suspend or permanently terminate any member account for the following reasons:

• Violation of any provision within these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete the KYC process within the specified timeframe.
• Requests from law enforcement authorities or relevant regulatory bodies.
• Account inactivity for more than 12 consecutive months.

You may also request the closure of your own account at any time by contacting the acewin customer support team. If your account holds a valid fund balance (excluding bonus funds) at the time of closure, acewin will process the withdrawal of that balance once all applicable conditions have been met.

11Amendments to the Terms and Conditions

Acewin reserves the right to amend, update, add to, or replace any part of these Terms and Conditions at any time. Amendments will generally take effect 7 days after notice is given, except for urgent amendments related to security or legal requirements, which may take effect immediately.

Acewin will notify members of material amendments through one or more of the following channels:

• Notices prominently displayed on the home page or member account dashboard.
• An email sent to your registered email address.
• In-app notifications on the Acewin mobile app.

Continued use of the Acewin platform after the effective date of any amendment constitutes acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account before the amendment's effective date.

12Contact Us for Terms Enquiries

If you have any questions, confusion, or concerns regarding these Acewin Terms and Conditions, our customer support team is available 24 hours a day, 7 days a week. All our support agents are able to communicate in both Bahasa Melayu and English.

You can reach us through the following channels:

• Live Chat: Click the live chat button located at the bottom-right corner of the Acewin platform — responses are typically received in under 2 minutes.
• Email: Send your written enquiry to [email protected] and we will respond within 24 hours.
• Telegram: Contact our support team via acewin's official Telegram channel for immediate assistance.

For account-related issues, please include your account number or registered email in all communications to help us assist you faster. acewin is committed to resolving every issue thoroughly, fairly, and in the shortest time possible.